The CU Daily

A video/podcast for credit union marketers, covering an actionable tip, trick, or trend. New episodes published every workday (for best results, subscribe for free and watch/listen during your morning commute).

Episode 11: How to Remove Unfair, Negative Google Reviews

Posted on Mar 11, 2019 3:00:00 AM

Online reputation management should be a big priority for your credit union, but what should you do when someone hijacks your profile with unfair, bogus, or libelous negative ratings and reviews?

As promised, the link to file a legal complaint with Google is here.

Topics: credit union marketing, reputation management, ratings and reviews

Read More

Topics: credit union marketing, reputation management, ratings and reviews

Turn a Negative Into Positive—Online Ratings, Reviews and Your Business—Plus: 10 Common Questions Answered

Posted on Oct 23, 2017 5:51:48 AM

Ask anyone in business what their reputation is and they will likely tell you it’s fantastic. They’ll assure you they have loyal customers and have been in business for years. It’s a part of business that is highly personal, and often speaks to the core values of a company. Yet many organizations, including credit unions, ignore their online reputation. Given the nature of online and especially mobile technology, online reputation is one of the most important areas in which your organization should be investing. That's why we spoke about it at a recent CUNA Marketing and Business Development conference.

Topics: reputation management, ratings and reviews

Read More

Topics: reputation management, ratings and reviews