Live chat widgets on websites used to really suck. Today's "conversational marketing" widgets, however, support great CX and the larger concept of a marketing flywheel. In this episode, we illustrate the benefits and list the top platform options.
Written by Phil Lockwood
I'm a regular guest and speaker in numerous conferences, podcasts, and vlogs and have also shared my perspectives in USA Today, ABC World News Tonight, Wired, Business 2.0, The Industry Standard, Yahoo! News, Salon, eMarketer, and many local and regional publications.